others

Q

I'm using Monthly Membership Fee Course via carrier billing. How can I check my payment information?

A

Your payment information (12-digit payment number, recurring billing ID, and order number) is required when you contact us regarding login or registration.

Please see below for instructions on how to check.

■For docomo users: [12-digit payment number]
https://smt.docomo.ne.jp/
・d Menu > My docomo > Log in
- Enter network PIN > Select PIN confirmation
- Select "Usage Fees" > "View Details"
- Select "Check your d-payment usage charges" under "Related Menus"
Select "Phone bill combined payment [Usage history/payment details]"

■For au users: [11-digit recurring billing ID]
https://id.auone.jp/
・Login from au ID TOP
・au Easy Payment Menu > [List of Recurring Services] > Recurring Billing ID
✓ We cannot investigate using "payment information numbers with 11 digits or more."
✓Please access the au ID site using a browser, not the app.

■For SoftBank customers: [Order Number]
https://www.softbank.jp/mysoftbank/
Log in to My Softbank
- [Menu] > "Billing and Payment Management" > [Bulk Payment] > [Usage History] > [Check] the item for this site

<Request>
If you are unable to confirm using the above method, please contact your mobile carrier or mobile phone shop.

<Caution>
We cannot provide information based solely on your mobile carrier (docomo/au/SoftBank).
• The information for "carrier billing payment number" and "device phone number (starting with 070/080/090)" are different.

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