Privacy Policy

Fanplus, Inc. (hereinafter referred to as "the Company") establishes the following Privacy Policy (hereinafter referred to as "this Privacy Policy").
This Privacy Policy outlines how we use and manage personal information collected from customers in the course of operating the "KO1KEYZ OFFICIAL FANCLUB".
・To ensure that our customers can use the "KO1KEYZ OFFICIAL FANCLUB" with peace of mind, we will comply with laws and regulations regarding the protection of personal information and thoroughly implement the proper collection, use, and management of personal information.
・For matters not covered in this Privacy Policy, our company's Privacy Policy (https://fanplus.co.jp/feature/privacy-policy) shall apply, and in the event of any discrepancy between this Privacy Policy and our company's Privacy Policy, this Privacy Policy shall prevail.

1. Definition of Terms

In this Privacy Policy, "personal information" refers to:
This refers to information that can identify a specific individual through one or more combinations of the following: [Member ID, name, gender, email address, telephone number, address, nickname, date of birth, credit card information, device information, cookies, purchase history, points held and used, and inquiry history].

2. Measures to securely manage customers' personal information

Our company will implement appropriate security measures for the personal information we collect from our customers, take reasonable steps to prevent unauthorized access, leakage, alteration, and loss, and will establish a management system as follows, with a person in charge of handling personal information, based on our basic policy on personal information protection.

● Clarify the employees who handle personal information and the scope of personal information they handle, and establish a system for reporting to responsible parties when any facts or signs of violations of the Personal Information Protection Act or internal regulations regarding the handling of personal information are identified.
● Regularly educate employees on important points regarding the handling of personal information.
● Implement measures to prevent unauthorized persons from accessing personal information in areas where personal information is handled.
● We will implement access control to limit the scope of personnel and the personal information databases they handle. In the event of any problems, we will promptly and accurately grasp the situation and take corrective action. Furthermore, personal information that is no longer needed will be disposed of or deleted in an appropriate manner in accordance with our privacy policy.

3. Use of Personal Information

Our company will use personal information only to the extent necessary for carrying out our business operations, within the scope of the purposes of use described below and the purposes of use indicated at the time of acquisition.

(1) Management of member information
(2) Sale of goods, rights, digital content and services (hereinafter referred to as "Goods, etc.") (including the conclusion of service provision agreements, etc.; the same applies hereinafter).
(3) Implementation of campaigns, sweepstakes, and surveys
(4) Simplification of the member registration process when using services that require member registration.
(5) Notification of matters necessary for the operation of this website (including those sent by email).
(6) Advertising, promotion, and sales solicitation of goods, etc. (including via email)
(7) Sending email newsletters
(8) Packaging and shipping of member benefits, etc. (including the work of companies to which we outsource packaging and shipping)
(9) Billing calculation and invoice
(10) Various inquiries and after-sales service support
(11) Research and analysis of marketing data (analyzing acquired information such as browsing history and purchase history, and using it for advertising new products and services tailored to hobbies and preferences), and development of new services.
(12) Creation of statistically processed data of users' personal information and attributes in a form that does not identify individuals, and provision of such data to our partner companies, etc.
(13) When entrusted with the handling of personal information by another business operator, etc., the execution of the entrusted work
(14) Exercise of rights or performance of obligations under contracts, laws, etc.
(15) For purposes incidental to or related to the preceding items

4. Collection and Use of Personal Information

・In order for customers to use this service, we require them to obtain our unique ID, "Plus member ID" (hereinafter referred to as "this ID"), and to register their personal information after confirming the purpose of its use.
The personal information you provide will be used only for the purposes of providing this service and other services offered by our company on this website.
If you no longer need any of the services at any point, please contact the customer personal information inquiry desk in Section 8, and we will stop using your information.
*Please note that it may take some time from the time you request a suspension until we can arrange it. We apologize in advance if there is any delay in shipping.

5. Joint use of personal information

・We will jointly use personal information obtained from customers as follows.
(1) Items of Personal Data
・Name, address, phone number, date of birth, gender, email address, purchase history, member authentication history
(2) Scope of Users
・Our group companies (https://m-upholdings.co.jp/group/fanplus/)
・ LAPONE Entertainment Co., Ltd. business partners for this service
(3) Purpose of Use
・Our group companies
[3. Use of Personal Information: (1) through (7) and (11) through (15)]
・LAPONE Entertainment Inc.
[3. Use of Personal Information: (1) through (3), (5) through (8), (10) through (15)]
(4) Person in charge of management
・ Fanplus, Inc. Representative Director Motoshi Sato
〒150-0002　ShibuyaMinamiTokyuBldg.9F,3-12-18,Shibuya,Shibuya-ku,Tokyo
（https://fanplus.co.jp/feature/company）

6. Provision of Personal Information

Except as stated in Section 5, all personal information provided by customers to this website will not be provided to third parties without the consent of the individual concerned. However, personal information may be provided in the following cases:

●When we outsource operations to business partners or collaborating companies with whom we have confidentiality agreements (outsourced operations include order processing for this service, product delivery, billing, email sending, customer service, and provision of other services in cooperation with ticket vendors, record companies, etc.)
● Requests from government agencies such as the police
● When permitted under laws and regulations
● When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the person's consent.

7. Disclosure, correction, suspension of use, and deletion of personal information

If you wish to change your address or if you discover any errors in your registered information, we will promptly make the necessary changes or corrections. If you wish to disclose your personal information (including records of third-party provision), we will verify your identity before providing you with the requested information. (Identity verification will be done by matching your name, telephone number, etc.). If you wish to stop the use of or delete your personal information, we will verify your identity and respond in accordance with the law. For details on how to make these requests, please contact Section 8, "Customer Personal Information Inquiry Desk." In addition, if you register false information or information belonging to another person as personal information, or if there is any other fraudulent use, we may suspend your use of this ID.

8. Contact point for inquiries regarding customer personal information

当社の個人情報保護方針及び個人情報の取扱いに関する苦情・ご相談につきましては、郵送・電子メールのいずれかの方法で、下記の｢個人情報苦情及び相談窓口｣までご連絡下さい。なお、直接ご来社頂いてのお申出はお受け致しかねますので、あらかじめご了承下さい。

〒150-0002
東京都渋谷区渋谷3-12-18 渋谷南東急ビル9F
株式会社Fanplus　個人情報苦情及び相談窓口宛
お問い合わせはパソコン・スマートフォンにて受け付けております。
メール：privacy@fanplus.co.jp

9. About Cookies

This service utilizes a technology called cookies. A cookie is a mechanism that temporarily stores specific information as data on your communication device and uses that data to identify you each time you connect. We provide services that rely on the use of cookies. Therefore, if you do not allow the use of cookies, you may not be able to use some of our services. You can configure whether or not to allow the use of cookies in your browser settings. Please check your settings as needed.

10. Voluntariness of providing personal information

Providing personal information to our company is entirely at your discretion. However, if you do not provide the information we require, we may not be able to properly provide you with our services.

11. Information provision to business partners or links to business partners

We have no control over the use of personal information independently collected by our business partners and third-party sites and services accessible through this service, including websites linked from this service. Therefore, we assume no obligation or responsibility for the independent policies and activities of these companies or sites. Please check the privacy policies of each respective site.

12. Regarding updates to the Privacy Policy

To protect personal information, our company may revise this Privacy Policy as needed, in response to changes in laws and regulations. In such cases, the latest Privacy Policy will be posted on this website.