About using the site and its content

Q

[iPhone] You cannot view, play, or download content.

A

Please check the following:

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■ Recommended environment

Please check if your device and browser meet the recommended specifications.

»Check the recommended system requirements here.

* We cannot guarantee that all applicable environments will be able to view the content correctly.

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■ About JavaScript

This website uses JavaScript.

This will not work if JavaScript is disabled in your browser settings.

Please make sure to enable this setting before using the feature.

●If you are using the Safari browser
[Settings] > [Safari] > [Advanced] > Enable JavaScript
* The wording may vary slightly depending on the operating system.

»Apple support is available here.

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■ About Cookies

This site uses cookies.

This will not work if cookies are disabled in your browser settings.

Please make sure to enable this setting before using the feature.

●If you are using the Safari browser
- Select "Settings" from the home screen that appears first.
Select "Apps" > "Safari" > "Details"
If "Block all cookies" is turned on, please turn it off.
(If the circle is on the right and green, it's on.)

Depending on your operating system, the wording may differ slightly from the description above.

* Please be careful not to enable "Block all cookies".

* Please select one of the following: "Allow only the website you are currently accessing," "Allow websites you have visited," or "Always allow."

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■ Clear your browser cache

Cache refers to temporary data stored on your computer or other device when you visit a website, or the mechanism that facilitates this.

While retaining data improves browsing convenience, the retention of outdated data can sometimes cause problems with the displayed information.

Clearing your cache may resolve the issue, so please try that.

* The method of implementation varies depending on your browser.

<Caution>
Clearing your cache may cancel your login status or delete saved IDs and passwords from your browser.

When logging in again, you will need to enter your ID and password. Please be aware of this in advance.

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■Communication environment

Please view this in an environment with good signal strength, such as Wi-Fi.

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■ Device time settings

Please try watching after setting your device's time settings correctly.

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■ Impact of other apps

If another app is running, that might be causing the issue.

Please close any other apps.

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■ Storage space issues

If there is insufficient storage space, playback may not function correctly.

Please ensure you have sufficient free storage space on your device (1GB or more recommended).

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■ Restart your smartphone

Please turn off the power and restart the device.

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■ About "Private Browsing Mode"

You may not be able to view the content if "Private Browsing Mode" is enabled in the Safari browser.

When Private Browsing mode is [ON], the top and bottom of the screen will be black; when it is [OFF], the top and bottom of the screen will be white.

»Apple support is available here.

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■ About Content Blocker Settings

If you are viewing this site using the Safari browser, you may not be able to play or view content if your "Content Blocker" is turned "ON".

If you have the dedicated app installed, please turn the setting to "OFF" and try viewing and playing again.

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■ About security software

Your security software may be preventing the video from displaying.

Please temporarily disable your security software and check if the message appears.

Other questions regarding "Site usage and content"

• Q.
  Are there any services available in languages other than Japanese?
• Q.
  What are the recommended system requirements?
• Q.
  [Android] You cannot view, play, or download content.
• Q.
  [PC] You cannot view, play, or download content.
• Q.
  May I use the site's content, CD cover art, artist images, and audio files on my personal homepage or in printed materials?
• Q.
  The "Privacy Policy" will be displayed.
• Q.
  About the translation function