About using the site and its content

Q

[Android] You cannot view, play, or download content.

A

Please check the following:

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■ Recommended environment

Please check if your device and browser meet the recommended specifications.

»Check the recommended system requirements here

* We cannot guarantee that this content will be displayed correctly in all applicable environments.

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■ About JavaScript

This website uses JavaScript.

This will not work if JavaScript is disabled in your browser settings.

Please make sure to enable this setting before using the feature.

Open Chrome > Click the [:] (menu) in the upper right corner > Settings > Advanced settings > Check the box for "Enable JavaScript".

* Display may vary depending on the device, browser, and OS version.

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■ About Cookies

This site uses cookies.

This will not work if cookies are disabled in your browser settings.

Please make sure to enable this setting before using the feature.

Launch Chrome > Click the [:] (menu) in the upper right corner > Settings > Site settings > Check if cookies are enabled

* Display may vary depending on the device, browser, and OS version.

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■ Clear your browser cache

Cache refers to temporary data stored on your computer or other device when you visit a website, or the mechanism that facilitates this.

While retaining data improves browsing convenience, the retention of outdated data can sometimes cause problems with the displayed information.

Clearing your cache may resolve the issue, so please try that.

* The method of implementation varies depending on your browser.

<Caution>
Clearing your cache may cancel your login status or delete saved IDs and passwords from your browser.

When logging in again, you will need to enter your ID and password. Please be aware of this in advance.

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■Communication environment

Please view this in an environment with good signal strength, such as Wi-Fi.

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■ Impact of other apps

If another app is running, that might be causing the issue.

Please close any other apps.

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■ Storage space issues

If there is insufficient storage space, playback may not function correctly.

Please ensure you have sufficient free storage space on your device (1GB or more recommended).

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■ Restart your smartphone

Please turn off the power and restart the device.

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■ If you are using a "Galaxy" smartphone

The Galaxy browser (Samsung Internet Browser) is not supported.

Please try accessing and viewing the content using the Chrome browser.

Other questions regarding "Site usage and content"

• Q.
  Are there any services available in languages other than Japanese?
• Q.
  What are the recommended system requirements?
• Q.
  [iPhone] You cannot view, play, or download content.
• Q.
  [PC] You cannot view, play, or download content.
• Q.
  May I use the site's content, CD cover art, artist images, and audio files on my personal homepage or in printed materials?
• Q.
  「プライバシーポリシー」が表示されます。
• Q.
  翻訳機能について