Frequently Asked Questions

Q

I am unable to register due to an error message saying "Processing interrupted...".

A

If you see an error message, please clear your browser's cache.

▼If you are using an iPhone/Safari
--------------------
[Settings] > [Safari] > [Advanced] > [Website Data] > Delete
Select an item and swipe it to the left to reveal the delete button.
--------------------
*The operating procedures may vary depending on the device, OS, and version.

▼If you are using Android/Chrome
--------------------
- With the browser open, tap the device menu button.
- "Settings" ⇒ "Privacy and security"
Please perform the following actions: "Delete all cookies" and "Clear cache."
Please restart your device.
--------------------
*The operating procedures may vary depending on the device, OS, and version.

<Caution>
Clearing your cache may cancel your login status or delete saved IDs and passwords from your browser.

When logging in again, you will need to enter your ID and password. Please be aware of this in advance.

■ After clearing your browser cache
You can resume the process from where you left off.
Please proceed from the site's top page [LOGIN].
https://shinsekai.produce101.jp/login/
* You will be logged in using your "FANY ID".

*When completing the procedure, please be sure to access the site using a web browser (Safari/Chrome).

*In-app browsers (Yahoo! JAPAN app/Google app) and the Samsung browser on Galaxy devices are not guaranteed to work.

■Errors that occur when logging in with your FANY ID
《HerePlease refer to the help section.

✓ After completing the "FANY ID login," Plus member ID will be linked.

✓If an existing Plus member ID is displayed
You will need to enter your "Plus member ID registered password".

✓If you have forgotten Plus member ID password
Please refer to the help section [here].

■If the above does not resolve the issue
Please include the following required information in your email inquiry.
Please make a note of your "FANY ID Membership Number" at that time.

★ Please see below for instructions on how to check.

① Log in to FANY
https://id.yoshimoto.co.jp/mypage.html

② Tap [Display Membership Card]
The numbers printed below the barcode are your FANY ID member number.
Please send us a screenshot of your membership card screen.

==========
＜宛先＞
secure_produce101shinsekai@cc.plusmember.jp

＜件名＞
【新規入会エラー】お問い合わせ

＜本文＞
・氏名フルネーム（漢字）
・氏名フルネーム（カナ）
・ご生年月日（西暦表記8桁）
・都道府県
・ご登録のお電話番号
・ご登録のメールアドレス
・FANY IDメンバー会員証番号 ★
・取得したEから始まるPlus member ID
・エラーとなるまでの操作手順

＜添付＞
・お手続きがエラーになった画面のスクリーンショット
・FANY IDメンバー会員証番号を確認できるスクリーンショット

==========

»Contact us here

*If any required information is missing or left blank, we will not be able to provide a response.

*Please refrain from contacting us using an iCloud address, as many people are not receiving our reply emails.

Other questions about "Frequently Asked Questions"

• Q.
  I joined the "Monthly Membership Fee Bundle Payment Course (Domestic/Overseas)," but why is my membership expiry date listed as "End of June 2027"?
• Q.
  Please tell me about "FANY ID".
• Q.
  I've forgotten my password.
• Q.
  I cannot log in.
• Q.
  Please tell me how to change my fan club registration information.
• Q.
  If I change my course midway through, will I still be eligible for the "Monthly Membership Fee Bundle Payment Course Exclusive Benefits"?