KO1KEYZ OFFICIAL SITE

Regarding withdrawal

Q [Monthly Membership Fee Course] I am still being billed even after canceling my membership.: A
One of the following possibilities [1] to [4] is possible.

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[1] Due to the timing of the withdrawal (in the case of credit card payment)

If you were paying by credit card, you will be charged up to the month in which you canceled your membership.

Actual billing will occur in the month following or two months after the month in which you canceled your membership, depending on your contract details and billing cycle.

Please be sure to check the "Month of Use" section on your statement.

Example: If you cancel your membership on June 29th, your final bill will be for usage in June.
The actual billing (withdrawal) may occur in July or August.

* The closing date, confirmation date, and withdrawal date (payment date) for credit cards are all different.

* For information regarding the actual billing date, please contact your credit card company.

If you are being billed for a month or later after you canceled your membership, please contact us.

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[2] The withdrawal process may not have been completed.

If you are billed monthly and can log in to the site, you are considered an active member.

»[Monthly Membership Fee Course] How can I check my current registration status?

Once your withdrawal process is complete, you will receive an email notification titled "[Withdrawal Complete]".

If you haven't received the email, please also check your "Spam folder" and the "Promotions tab."

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[3] You possess a different account from the one you deleted.possibility

お心当たりの情報でログインをお試しください。

※会費決済の画面になった場合、お支払いはされないようにご注意ください。

»退会希望でログイン不可の場合はこちら

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【4】家族分の登録の決済を代行している可能性

ご自身でご登録した覚えがない場合、ご家族の登録であるケースが非常に多いです。

お心当たりが一切ない場合は、【クレジットカード会社へご照会依頼】を行ってください。

※当窓口では不正利用の調査・対応は行うことができません。

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■ご登録状況のご照会について

退会が完了しているか確認を希望の場合は、下記よりご連絡ください。
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»お問い合わせはこちら
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お使いの環境によっては、上記リンクのメールが立ちあがらない場合がございます。

下記アドレス宛にメールをお送りください。

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▼宛先
secure_produce101shinsekai@cc.plusmember.jp

▼件名
【登録状況照会】退会後の請求確認

▼本文
・退会完了メールの受信（あり/なし）
・退会手続き日（退会完了メール受信日）
・会費のお支払い方法（クレジットカード決済/キャリア決済）
・キャリア決済の場合（docomo/au/SoftBank）
・各キャリアの決済情報番号 ★1
・氏名フルネーム（漢字）
・氏名フルネーム（カナ）
・ご設定のニックネーム
・ご生年月日（西暦表記8桁）
・ご登録の住所（都道府県）
・ご登録のお電話番号
・ご登録のメールアドレス
・Plus member ID ★2
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★1：決済情報の確認方法は下記をご参照ください。（携帯会社の情報だけではご照会できません）

■d払い：【12桁の決済番号】
https://smt.docomo.ne.jp/
・d Menu > My docomo > Log in
- Enter network PIN > Select PIN confirmation
- Select "Usage Fees" > "View Details"
- Select "Check your d-payment usage charges" under "Related Menus"
Select "Phone bill combined payment [Usage history/payment details]"

■For au Easy Payment: [Recurring Billing ID]
https://id.auone.jp/
・Login from au ID TOP
・au Easy Payment Menu > [List of Recurring Services] > Recurring Billing ID
✓ We cannot investigate using your "payment information number" or "device phone number."
✓ Please access the au ID website using a web browser, not the app.

■For SoftBank bundled payment: [Order number]
https://www.softbank.jp/mysoftbank/
Log in to Mysoftbank
- [Menu] > "Billing and Payment Management" > [Bulk Payment] > [Usage History] > [Check] the item for this site

★2: Plus member ID is Here Please check the link below.

<Request>
If your last name has changed due to marriage or other reasons, please provide both your old and new last names.

Since individual investigations are required, it may take up to a week to receive a response.

Please refrain from sending inquiries from multiple addresses or submitting multiple messages in a row, and wait for a response.

Other questions regarding "withdrawal from membership"

If the above examples do not resolve your issue, please contact us using the information below.