Regarding the continuation of the [Monthly Membership Fee Bundle Payment Course]

Q

I received an email from my credit card company notifying me of the membership fee deduction before my membership expired.

A

If you choose credit card payment, a "pre-sale transaction" will be processed one month before your membership expires.

"Provisional sales processing" simply means that the card limit has been secured.

With "provisional sales processing," no settlement or billing occurs, and no settlement will be made even if you cancel your membership by the 20th of the month in which your membership expires.

* Depending on your credit card company, the withdrawal may be included in the payment notification email or online statement.

* If you use a debit card, Bundle Card, or prepaid card, a withdrawal may occur during the provisional sale processing stage.


If you cancel automatic renewal afterward, you can rest assured that no payment will be processed and you will receive a refund after a certain period of time.

Debit cards and prepaid cards are not guaranteed to work, therefore, details regarding refunds cannot be provided through the fan club's customer service.

Please contact your credit card company for assistance.

If you have any concerns, please contact the fan club.

* Please provide the following information when making an inquiry.
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- The date the email was received
Email subject
- Contents of the "Membership Fee Deduction Notification Email"
• Your registered credit card company
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If you have selected automatic renewal via credit card, the renewal fee for the following year will be charged to your registered card unless you cancel the renewal by the 20th of the month in which your membership expires.

Other questions regarding the "Monthly Membership Fee Bundle Payment Course"

• Q.
  Please tell me how to renew my subscription.
• Q.
  Can you confirm if the renewal process has been completed?
• Q.
  Can I renew my membership even after the expiration date has passed?
• Q.
  Can I change my payment method for recurring subscriptions?
• Q.
  What does "automatic renewal" mean?
• Q.
  Can I stop the automatic renewal?
• Q.
  Can you check if automatic renewal has been stopped?
• Q.
  I stopped the automatic renewal once, but can I restart it?
• Q.
  Can I change the automatic renewal setting from "do not renew" to "renew"?
• Q.
  Please tell me why my subscription was canceled even though it was supposed to automatically renew.