Help / Contact Us
- Frequently Asked Questions
- About joining
- Regarding membership for children and those who do not own a smartphone.
- About the course
- Regarding payment of membership fees
- About logging in
- About Plus member ID
- Regarding changes to registration information
- Regarding carrier and device changes
- Regarding the continuation of the [Monthly Membership Fee Bundle Payment Course]
- Regarding withdrawal
- Regarding various email settings and undelivered emails
- Regarding advance ticket sales for members
- About using the site and its content
- Regarding shipments
- others
- About FANY ID
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Please tell me about "FANY ID".
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I cannot log in.
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Please tell me how to change my fan club registration information.
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If I change my course midway through, will I still be eligible for the "Monthly Membership Fee Bundle Payment Course Exclusive Benefits"?
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What is "KO1KEYZ OFFICIAL FANCLUB"?
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Please tell me how to become a member.
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Can I view the site content without paying a membership fee?
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Can I join using something other than a smartphone?
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Can I register using a name other than my real name?
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Is it okay for one person to register multiple accounts?
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My family member is already a member, but is it possible to register again at the same address?
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Can I join even if I live overseas (outside of Japan)?
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I have Plus member ID, but I cannot register as an overseas member.
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Are there any email addresses that cannot be used for registration?
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How long does it take to become a member?
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At what stage is my membership registration complete?
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It says "You are provisionally registered," and I cannot proceed with the membership registration process.
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Is there an expiration date for membership?
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I was previously registered but canceled my membership. Can I rejoin?
Regarding membership for children and those who do not own a smartphone.
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Can minors who don't own a smartphone join?
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Can children (minors) join?
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My child (a minor) would like to join. May I pay the membership fee on their behalf?
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Is it only possible to register using the registered user's own smartphone or computer?
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My child doesn't have their own email address; can they still register?
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My child doesn't have their own phone number; can they still register?
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Can I change my registration information later?
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I accidentally registered using a family member's name and birthdate. What should I do?
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Please explain the difference between the "Monthly Membership Fee Bundle Payment Course" and the "Monthly Membership Fee Course."
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I would like to change from the "Monthly Membership Fee Course" to the "Monthly Membership Fee Bundle Payment Course."
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Can I change from the "Monthly Membership Fee Bundle Payment Course" to the "Monthly Membership Fee Course"?
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Can I register for both the "Monthly Membership Fee Bundle Payment Course" and the "Monthly Membership Fee Course"?
Regarding payment of membership fees
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Please tell me the membership fee.
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Please tell me which payment methods are supported for the [Monthly Membership Fee Bundle Payment Course].
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[Monthly Membership Fee Course] Please tell me which payment methods are accepted.
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Please tell me which credit cards are accepted.
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Can I use a debit card, prepaid card, or Bundle Card?
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[Credit card payment] An error message will be displayed.
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I am unable to register as a member because I am receiving a message saying "The maximum number of errors has been reached" when trying to pay by credit card.
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A message appeared stating that identity verification was required for credit card payment.
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[Monthly Membership Fee Course] When will I be billed if I pay by credit card?
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If I pay by credit card, how will it appear on my statement?
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How will the transaction be recorded on my statement if I pay via mobile carrier billing?
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[Monthly Membership Fee Bundle Payment Course] Can I check or change the credit card information I registered?
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[Monthly Membership Fee Course] Can I check or change my registered credit card information?
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[Monthly Membership Fee Bundle Payment Course] Can I change the payment method for the annual membership fee?
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[Monthly Membership Fee Course] Can I change my monthly membership fee payment method? (Credit card payment ⇒ Credit card payment)
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[Monthly Membership Fee Course] Can I change my monthly membership fee payment method? (Credit card payment ⇔ Carrier billing)
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[Monthly Membership Fee Bundle Payment Course] Please tell me how to pay using convenience store payment.
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I chose the convenience store payment Monthly Membership Fee Bundle Payment Course, but I missed the payment deadline.
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[Monthly Membership Fee Course] Can I pay via convenience store payment, cash, or barcode payment?
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[Monthly Membership Fee Course] Please tell me why I am being charged twice every month.
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[Monthly Membership Fee Course] How can I check my current registration status?
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[Monthly Membership Fee Bundle Payment Course] How can I check my current registration status?
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I've forgotten my membership number.
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I have forgotten the password for my "Plus member ID".
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I cannot log in.
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What is a "Plus member ID"?
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Where can I obtain my "Plus member ID"?
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Where can I find my "Plus member ID"?
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Can I delete my "Plus member ID"?
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I have obtained multiple "Plus member ID".
Regarding changes to registration information
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Can I change my registered email address?
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I can't change my email address because I get the message "It's already in use."
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Can I change my registered address?
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Can I change my registered country information?
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Can I change my registered phone number?
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I mistakenly entered the wrong date of birth information.
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I mistakenly registered the wrong gender.
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What should I do if my last name changes?
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[For overseas users] Can I change the way my name is written?
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Can I change my registered nickname?
Regarding carrier and device changes
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[Monthly Membership Fee Bundle Payment Course] If I change my phone model, are there any procedures I need to follow?
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[Monthly Membership Fee Course] If I change my phone model, are there any procedures I need to follow? (For those using credit card payment)
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[Monthly Membership Fee Course] If I change my phone model, are there any procedures I need to follow? (Without changing mobile carriers)
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[Monthly Membership Fee Course] If I change my phone model, are there any procedures I need to follow? (I am changing my mobile carrier.)
Regarding the continuation of the [Monthly Membership Fee Bundle Payment Course]
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Please tell me how to renew my subscription.
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Can you confirm if the renewal process has been completed?
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Can I renew my membership even after the expiration date has passed?
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Can I change my payment method for recurring subscriptions?
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What does "automatic renewal" mean?
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Can I stop the automatic renewal?
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Can you check if automatic renewal has been stopped?
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I stopped the automatic renewal once, but can I restart it?
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Can I change the automatic renewal setting from "do not renew" to "renew"?
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Please tell me why my subscription was canceled even though it was supposed to automatically renew.
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I received an email from my credit card company notifying me of the membership fee deduction before my membership expired.
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How do I cancel my membership for the [Monthly Membership Fee Bundle Payment Course]?
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[Monthly Membership Fee Bundle Payment Course] I can log in to the site even though I didn't renew my membership. Has my membership been cancelled?
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[Monthly Membership Fee Course] How do I cancel my membership?
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[Monthly Membership Fee Course] You can still log in to the site even after canceling your membership. Have you successfully canceled your membership?
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[Monthly Membership Fee Course] I am still being billed even after canceling my membership.
Regarding various email settings and undelivered emails
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I'm not receiving emails from the fan club.
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Where can I subscribe to the fan club's email newsletter?
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How often do you send out your email newsletter?
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I haven't received the email to reset my password.
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[Monthly Membership Fee Bundle Payment Course] I paid the membership fee, but I haven't received my membership number via email.
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I sent an inquiry, but I haven't received a reply email.
Regarding advance ticket sales for members
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Q.
If I become a fan club member, am I guaranteed to be able to purchase tickets?
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If I become a fan club member, am I guaranteed to win good seats and ticket numbers?
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Can I apply for member-only pre-sales even if I join now?
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Please tell me how to apply for tickets and how many tickets I can apply for.
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If I cancel my membership, will the tickets I won through the member pre-sale still be valid?
About using the site and its content
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Are there any services available in languages other than Japanese?
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What are the recommended system requirements?
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[iPhone] You cannot view, play, or download content.
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[Android] You cannot view, play, or download content.
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[PC] You cannot view, play, or download content.
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May I use the site's content, CD cover art, artist images, and audio files on my personal homepage or in printed materials?
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The "Privacy Policy" will be displayed.
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About the translation function
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Q.
When will I receive the membership benefit, the "KO1KEYZ OFFICIAL FANCLUB SPECIAL KIT"?
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What is the "KO1KEYZ OFFICIAL FANCLUB SPECIAL KIT"?
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Please provide the latest information and schedule for the artist.
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Please tell me where I can send fan letters and gifts.
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Please provide contact information for inquiries regarding "Shinsekai Store".
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What is copyright?
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What is "FANY ID"?
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I haven't received the temporary registration email for my FANY ID.
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[FANY ID] I cannot access the URL in the temporary registration email.
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[FANY ID] I am unable to obtain an ID or register as a member.
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[FANY ID] I cannot log in.
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I haven't received the password reset email for my FANY ID.